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other thoughts

Frustration is a terrible thing

[Today’s run: 3.5 miles]

I found myself shouting at a person on the phone today.  I don’t like it when that happens.  My dear wife says it was warranted.  I don’t think so.

We have had a Sears Home Warranty for just over a year.  I was wondering at the time we started this whether it would turn out to be a good idea.  The answer is coming in and it is a resounding no.

In mid September we called in on some trouble with our dishwasher.  They came out, we paid our “deductible” and they went away until the parts arrived.  They came back and installed the parts,  fixed the problems.

Then our laundry washer went out in early October (on the Day of Things Breaking) and we got a different guy to come out this time.  He said the washer was a total loss.  He said they should buy us a new one.  But they don’t want to buy us a new one, they want to give us partial credit towards a new one.  (They even offered to help us buy one from their subsidiary which “ta da” sells appliances.)

We’ve been wrangling around for two weeks about their evil attempts to dodge the contract based on technicalities  (is a “basket” also a “tub”?).  They have a nice little clause in the contract that if you quit in the middle of your annual term they will ask for all of their money back.. all of the money that you never saw because they gave it to their contracted repairmen to make overpriced repairs on your appliances.

Kids, let this be a lesson to you.  Never, never, never, never sign up for a home appliance warranty with Sears Home Warranty or with the actual company who administers this scam: Cross Country Home Services.  You’ll be sorry.

So, speaking to the “please cancel our contract” person today, she was telling me we owe them 300-some-odd dollars while I think I’m already being generous, giving in to their weaseling out of the washer they owe us.  Which they are.  Weaseling out that is.  I shouted.  I shouted a lot.  I told her she works for an evil company.  She should have some self respect and find a better job.  She shouldn’t have to listen to me shout.  I asked, she said, No, there are no supervisors available. (the only thing she said that I was 100% sure was a lie.)  We are supposed to receive a “supervisors call back” tomorrow.  We’ve gotten a supervisor call back before regarding the washer they owe us but are not going to give us.  The supervisor was slightly more helpful in that case but ultimately another dead end.

At this point we would be happy to forego the new washer they owe us and just be rid of them.  But they are now fussing about what I suspect is the dishwasher money, I think.  We didn’t get far enough to get that straightened out…even though we made the claim during our “last year” period.. but the actual repair, after their delay, was done during the “this year” period.  Right now I don’t know how this is going to turn out.

Don’t do it.  You’ll be sorry.

Back to frustration:  I don’t like anger and confrontation, particularly on my own behalf.  I can see some purpose in it when it is advocating for someone else.  Angry me is not someone I like being around.