{"id":1807,"date":"2013-08-07T12:07:25","date_gmt":"2013-08-07T17:07:25","guid":{"rendered":"http:\/\/w0ep.us\/TM\/?p=1807"},"modified":"2013-08-07T12:07:25","modified_gmt":"2013-08-07T17:07:25","slug":"fitbit-and-customer-service","status":"publish","type":"post","link":"http:\/\/w0ep.us\/TM\/?p=1807","title":{"rendered":"Fitbit and Customer Service"},"content":{"rendered":"<p>Today&#8217;s Run: \u00a07.26 miles<\/p>\n<p>I received a Fitbit Zip for Christmas from my daughter. \u00a0We were visiting her in Colorado last year at the end of November and she gave my husband and I each a Fitbit Zip as our Christmas present. \u00a0I instantly fell in love with it. \u00a0What a cool little gadget!<\/p>\n<p>I wore my Fitbit religiously.<\/p>\n<p>I was astounded to discover how INactive I was. \u00a0Since I am a distance runner, I expected to be able to obtain the goal of 10,000 steps a day with ease. \u00a0I was SO WRONG! \u00a0On running days, it was a piece of cake, but on non-running days, I was doing good to reach half of that. \u00a0I spent a great deal of my day sitting on my tush. \u00a0That had to change!<\/p>\n<p>After a great deal of effort on my part, I now on average get 15,000-20,000 steps per day. \u00a0I no longer sit when I am on my laptop. \u00a0I stand. \u00a0 I walk around a lot when I am cooking instead of standing in one place. \u00a0I check on the chickens~A lot (I worry about them in the heat and take down ice and cool water to them&#8230;). \u00a0Those steps all add up.<\/p>\n<p>Then it happened. \u00a0My Fitbit died last week! \u00a0No more steps to count! \u00a0I was lost without my Fitbit Zip!!! \u00a0My husband tried to &#8220;reboot&#8221; it for me but when we took out the battery, we found it was corroded from sweat~from me wearing it on my sports bra when I ran. \u00a0Hmmm&#8230;that should not have happened!<\/p>\n<p>Enter Customer Service.<\/p>\n<p>They needed a receipt\/copy of the receipt. \u00a0Seeing as this was a gift and my daughter (bless her heart) keeps nothing, this was not an option. \u00a0My husband bought me a new Fitbit. \u00a0This time a Fitbit One. \u00a0Cool Beans!<\/p>\n<p>Customer Service apologized for me having to purchase a new Fitbit and offered my their &#8220;Premium&#8221; software\/membership ($60.00 value ?) for one year. \u00a0Complimentary~On the House~Free! \u00a0Now, who was I to turn them down.<\/p>\n<p>Five minutes after receiving that email, I was the proud recipient of the Fitbit Premium software. I have been playing with it and learning all sorts of things about my self and my activity level(s). \u00a0I have some catching up to do to regain all my lost steps from last week but all is not lost!<\/p>\n<p>Fitbit Customer Service really is customer service. \u00a0Well done Fitbit!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today&#8217;s Run: \u00a07.26 miles I received a Fitbit Zip for Christmas from my daughter. \u00a0We were visiting her in Colorado last year at the end of November and she gave my husband and I each a Fitbit Zip as our Christmas present. \u00a0I instantly fell in love with it. \u00a0What a cool little gadget! I [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[6,8],"tags":[],"_links":{"self":[{"href":"http:\/\/w0ep.us\/TM\/index.php?rest_route=\/wp\/v2\/posts\/1807"}],"collection":[{"href":"http:\/\/w0ep.us\/TM\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/w0ep.us\/TM\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/w0ep.us\/TM\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/w0ep.us\/TM\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1807"}],"version-history":[{"count":1,"href":"http:\/\/w0ep.us\/TM\/index.php?rest_route=\/wp\/v2\/posts\/1807\/revisions"}],"predecessor-version":[{"id":1808,"href":"http:\/\/w0ep.us\/TM\/index.php?rest_route=\/wp\/v2\/posts\/1807\/revisions\/1808"}],"wp:attachment":[{"href":"http:\/\/w0ep.us\/TM\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1807"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/w0ep.us\/TM\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1807"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/w0ep.us\/TM\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1807"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}